Celebrating 1 Year Of Concierge Service

Concierge Service

Celebrating 1 Year Of Concierge Service

Wow, amazing that it has been a year already!

December 15, 2021 marks our 1 year anniversary as the on site Concierge Service provider for Regency Park Condominiums in Brookline Massachusetts. We have enjoyed this first year of serving the residents and their guests along with the partnership we continue to build with the on site Barkan Property Management team.

Our Concierge team takes pride and ownership in “Our Lobby” and is proud to be a part of this wonderful community! Beyond the warm “welcome home” our residents have come to expect, we’ve been fortunate to get to know many of them by name over this first year given the new work from home trend. Lead Concierge created hand crafted cornucopias and table arrangements, which gave our lobby a seasonal flair to the delight of our residents.

Finesse is flexible, innovative and offers solutions to our clients. Using BuildingLink analytics Finesse was able to forecast and identify significantly higher package inventory levels which could hinder resident enjoyment this holiday season. In partnership with the trustees and property management Finesse added a Package Porter to the team this holiday season for additional support. This Porter service effectively declutters the lobby, allows the Concierge to remain at the desk to focus on service and access control all while offering the added convenience of package delivery to the units.

As much as Finesse has benefitted Regency Park Condominiums with improved service, this relationship has allowed us to grow responsibly too. Especially now, we are so pleased to employ local hospitality professionals. We are keen on the fact that Finesse is a company built by the work of many and always strive to improve the benefits for our hard working team members. This project allowed us to fully fund health and dental insurance for our full time employees while offering matching 401k for all Finesse employees. Hospitality is in our DNA and our people will always be treated fairly well. We look to increase our benefits and opportunities as we expand our Concierge services across more residential and corporate properties. In this coming year we have a focus on adding two additional properties to our Concierge Client Portfolio.

Thank you Regency Park residents, trustees, and property management. It has been a joy to serve you this past year. We look forward to many more years of successful service to you at Regency Park Condominiums.

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